Refunds and returns

Overview

You are the merchant of record for shop sales. Your published returns policy, distance sales agreement, and pre-contract information govern what buyers can expect.

A refund request in Linker.page asks you to review the order. It does not automatically move money. You issue refunds via Stripe when you approve.

For buyers

• Use the order page to request a refund and describe the issue.
• Contact the seller first for shipping delays or product questions.
• Digital goods may be non-refundable after delivery if that was disclosed at checkout and local law allows.

For sellers

• Keep store legal docs complete (returns, distance sales, buyer privacy).
• Respond to refund requests promptly from Dashboard → Shop → Orders.
• Prefer a goodwill refund over a chargeback when the claim is valid — refunds before a dispute can avoid dispute fees.
• After refunding digital orders, revoke download tokens/access when the product tools allow it.

Refund vs chargeback

A refund is seller-approved and usually has no card-network dispute fee. A chargeback is bank-driven, slower (often 60–90 days), and usually includes a fee. See Chargebacks and payment disputes.