Shipping and delivery

Your responsibilities

• Publish realistic delivery times and shipping regions in product and pre-contract info.
• Use tracking when available and share it with the buyer.
• Pack securely and keep carrier receipts until the dispute window has passed.
• Update order fulfillment status in Dashboard → Shop → Orders.

Lost or late packages

Carrier loss or delay is between you, the carrier, and the buyer unless law says otherwise. Offer a replacement or refund according to your policy to reduce chargeback risk.

For disputes, tracking that shows delivered to the buyer's address is strong evidence. See Chargebacks and payment disputes.